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user_anr4ev
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2 Messages

Thursday, January 16th, 2025 2:21 AM

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Damaged pedestal

A car hit the pedestal for my internet and the box is damaged.  Can I get someone to replace it address [Edited: "Personal Information"]

Question

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Updated 

1 year ago

 • Edited

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Oldest First
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XfinityVictor

Official Employee

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2.1K Messages

1 year ago

 

user_anr4ev Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_anr4ev

2 Messages

I can’t get to Xfinity support.  I have a damaged pedestal can you help me?

1 year ago

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XfinityAldrik

Official Employee

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2.5K Messages

Thank you for letting us know @user_anr4ev! Please let us know if you see the option to type “Xfinity Support” in the “To” line when you click on this link:
https://forums.xfinity.com/direct-messaging

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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