U

Visitor

 • 

3 Messages

Tuesday, July 8th, 2025 10:31 PM

Damaged Pedestal Box Cover

Damaged during construction at [Edited- Personally Identifiable Information].

Official Employee

 • 

2K Messages

10 hours ago

Good afternoon @user_xtufgg, and thank you for reaching out on our Community Forums, we appreciate you taking the time to bring this to our attention. Our team will be happy to help get a ticket submitted to have the damaged pedestal box cover fixed. To get started, can you please send us a Direct Message with your first and last name along with the service address?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further!

 

Visitor

 • 

3 Messages

@XfinityAlyssaA​ 

[Edited: "Personal Information"]

Ole South Builders was in possession of this address during damage.

(edited)

Official Employee

 • 

321 Messages

Hello @user_xtufgg. Please send us a direct message so that we can assist you further with this. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here