U

Visitor

 • 

4 Messages

Tuesday, July 8th, 2025 9:04 PM

Damaged Pedestal Box Cover

Good afternoon,

I have a damaged pedestal box cover that was damaged during the construction of my home and it was never replaced.  How can I report the issue and get this replaced?  

Expert

 • 

31.9K Messages

22 hours ago

Moved to Customer Service as this is not Guidelines related.

Official Employee

 • 

1.3K Messages

21 hours ago

 

user_xtufgg Thanks for creating a post and for bringing this pedestal to our attention. We can report it to our local teams to get this properly repaired. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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