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k931780511
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Visitor

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1 Message

08/05/2026 9:18 PM

Damaged pedestal at my service address

Hi — reporting a damaged pedestal at my service address.

While trimming a tree, a branch accidentally fell on the green telecom pedestal in my front yard. The lid is cracked with a hole in it and the side seam has split open. The internal equipment looks intact from the outside and my service is working normally, so this is a housing replacement rather than an outage.
It's no longer weather-tight and there are exposed openings, so I'd like it replaced.
Name: [Edited: "Personal Information"]
Service address: [Edited: "Personal Information"]
Phone: [Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
I have photos available. Could you also provide a ticket number for tracking?
Thanks.

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Updated 

4 hours ago

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XfinityAdrienne

Official Employee

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2.4K Messages

2 months ago

Hey there, @k931780511! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the damaged equipment outside the home, it certainly is not what we want for our customers. I would be more than happy to dive into the account details, and ensure a ticket is submitted for the equipment. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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XfinitySara

Official Employee

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3K Messages

1 month ago

Hello, @k931780511. We continue to monitor the ticket we located for construction at your location, but haven't seen much movement yet. Just checking in! Have you seen any change to that pedestal or surrounding area lately?

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XfinitySara

Official Employee

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3K Messages

4 hours ago

Hello again, @k931780511 - We haven't heard from you in a couple of months, and I'm not seeing many changes or updates to that ticket we found. If you still need us, feel free to reply here (or privately in our DM thread) within the next day or two. Otherwise, you're always welcome to create a new post down the road if something else comes up, and our team will be here to help!

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