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k931780511
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Visitor

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Wednesday, August 5th, 2026 9:18 PM

Damaged pedestal at my service address

Hi — reporting a damaged pedestal at my service address.

While trimming a tree, a branch accidentally fell on the green telecom pedestal in my front yard. The lid is cracked with a hole in it and the side seam has split open. The internal equipment looks intact from the outside and my service is working normally, so this is a housing replacement rather than an outage.
It's no longer weather-tight and there are exposed openings, so I'd like it replaced.
Name: [Edited: "Personal Information"]
Service address: [Edited: "Personal Information"]
Phone: [Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
I have photos available. Could you also provide a ticket number for tracking?
Thanks.

Question

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Updated 

50 minutes ago

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XfinityAdrienne

Official Employee

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2.1K Messages

50 minutes ago

Hey there, @k931780511! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the damaged equipment outside the home, it certainly is not what we want for our customers. I would be more than happy to dive into the account details, and ensure a ticket is submitted for the equipment. Can you please send us a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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