Damaged Outside Cable

The RG11 cable to our house was never buried, it has now been damaged and we do not have Internet. How do we request a technician to come fix this issue?

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XfinityMarshante

Official Employee

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1K Messages

6 hours ago

Hello @user_nqr4q6, thank you for taking the time to leave a post. Sorry to hear that the drop line outside has been damaged and that you’re currently without service. I completely understand how frustrating and disruptive this can be, especially when you rely on internet service for your everyday needs. We'd be happy to get a technician scheduled for you.

Also, Drop buries typically take up to 14 business days, as long as the area isn’t under a winter hold, which usually runs from November through April. Once the winter hold is lifted, the drop team resumes work and completes bury requests in the order they were received.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_nqr4q6

Damaged Outside Cable

XfinityMarshante

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