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1 Message

Thursday, March 19th, 2026 1:30 PM

Damaged Outside Cable Box

In my condo complex, the outdoor cable box was damaged by snowplows. I cannot find a way to report this to Xfinity.

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Official Employee

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4.7K Messages

7 hours ago

Hi user_88ddv3! Thanks for visiting our Xfinity Forum. We appreciate you taking the time to get this reported to us. Our team is here to help and would be happy to submit a ticket for this damaged box. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

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