Visitor
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1 Message
Damaged outside box
I was outside today and noticed that the outside cover for our cable, before it comes into the house, had snapped off and the cables and splitter are exposed. Our service is working perfectly but we couldn’t get the cover back on over the cables ourselves. I tried to submit a form about this but there was no option for this particular issue. How can I get assistance?
XfinitySean
Official Employee
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538 Messages
1 hour ago
Hey there, user_ppq3s2, we appreciate you dropping by the community forums to bring this to our attention! Our team can absolutely help with getting that cover replaced. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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