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user_qdnfsm
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Sunday, April 19th, 2026 4:24 AM

Damaged line

My husband accidentally knicked our cable line while working in the yard. It wasn't buried more than 2 inches down. My internet is slow now. 

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Updated 

11 hours ago

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EG

Expert

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117.5K Messages

11 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEmilyB

Official Employee

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2.8K Messages

11 hours ago

 

user_qdnfsm Welcome to our community forum! Thank you for letting us know about the damaged cable so we can send a technician to replace that for you. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and get started on a resolution. 

 

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