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Jidensha
1st Topic

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2 Messages

Wednesday, September 16th, 2020 3:00 PM

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Damaged Irrigation System and Yard

A Comcast crew just finished a major dig project in my yard and damaged the irrigation system and left the grass in terrible shape. Can someone please advise on next steps to get restitution?

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4 years ago

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XfinityJoeTru

Official Employee

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7K Messages

5 years ago

Hello Jidensha. Thank you for creating a post on our Forum. I can assist with getting a damage claim ticket submitted for the damage done to your irrigation system and your grass. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

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user_918f26

Visitor

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2 Messages

Hello, can you help me submit a damage claim ticket as well? Sprinkler broken from Comcast fiber install last week

4 years ago

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user_brighteyes

Visitor

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2 Messages

I need a damage claim ticket as well. They left a big ditch in my yard and an avalanche on the other side.

4 years ago

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Smonahan83

Visitor

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1 Message

I need to open a claim ticket as well for my damaged irrigation line after they had to bury the cable line.

4 years ago

0

XfinityRay

Official Employee

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3K Messages

Hello, @user_918f26, @user_brighteyes, and @Smonahan83. Thank you for taking part in our Forums! We are glad that you reached out. We never want there to be a problem at your property and would be glad to help with getting a ticket submitted. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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4 years ago

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