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user_yskvbc
1st Topic

Visitor

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2 Messages

Monday, May 19th, 2025 7:17 PM

Damaged internet housing from trees

We have been trying to reach Xfinity to get the housing repairs for Internet, is is broken from storm damage

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Updated 

1 day ago

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XfinitySeth

Official Employee

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74 Messages

1 day ago

Happy Monday user_yskvbc 👋 I've heard there's been some pretty crazy storms in certain parts of the country recently, so I hope you were able to stay safe through it all! I definitely know how crucial your Internet service is, and if your services were recently impacted by severe weather, rest assured we're working to get things online as soon as possible!

For the latest on any weather related interruptions, please visit the Xfinity Status Center. This link will provide you with the latest updates rergarding any ongoing interuptions or work being done in your area, including when you can expect services to be restored 👍

 

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user_yskvbc

Visitor

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2 Messages

I’m online, but the housing box needs to be replaced, it protects the wiring & Internet hookup outside - it got crushed by trees

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1 day ago

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XfinitySeth

Official Employee

 • 

74 Messages

Gotcha! I'm glad to hear you're online and appreciate the clarification. In that case, we'll definitely want to create a request to have that repaired for you as soon as possible.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be happy to look into this for you further.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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1 day ago

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