Visitor
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1 Message
Damaged Green Pedestal - Requested Metal Replacement Multiple Times
I have an ongoing issue where delivery drivers have constantly ran over my pedestal at the edge of my property. I’ve had several xfinity employees show up and “fix” it by lifting up the bent and damaged cover with the wires and just tucking it back in. They claim I can request a metal pedestal like all my neighbors have through the request. I have spent hours on the phone confirming that a technician will call me or contact me to ensure they are fulfilling my request. They always just show up, poorly “fix” the problem and never change it to a metal pedestal. I am over the neglect of the issue.
XfinityAbby
Official Employee
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1.2K Messages
16 hours ago
Hello @Jasfigz thank you for taking the time to reach out on our community forum! I understand how frustrating this can be, and I would like to take a look at your account and make sure we get this resolved for you.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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