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user_cyol61
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2 Messages

09/21/2026 3:03 AM

Damaged Green Pedestal and Exposed Orange Wire

This is for Clarendon Avenue/Via Serena, Palm Beach Florida 33480. I have placed a ticket with Comcast, they came out but said it was a big job. Nothing has been done since and we are still without internet and phone. When I call, the automated systems says there is a tech in the area and there is nothing else they can do.  

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2 hours ago

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XfinityPaula

Official Employee

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2.3K Messages

3 hours ago

 

user_cyol61 Good morning to you! Thank you so much for bringing this service trouble and exposed wire to our attention. I know how much of an inconvenience it can be when the services are out. I'm sorry that our teams have not been able to assist you with getting someone out there to get you back online. 
Can you please send us a direct message with your name and service address? We will help restore the services asap! 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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