Damaged exterior equipment

Customer Service number is useless, no way to schudle an onsite repair.. Exterior cable box damaged and needs replaced and cables maintained. Why is it so difficult to get this repaired?

Responses

XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

@jimcrissmanfl I appreciate you reaching out and I'd be happy to help, that should be easy. Could you send us a direct message with your full name and address for us to get started?

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

0

jimcrissmanfl

Visitor

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3 Messages

2 years ago

Customer service responded the next day and a technician came out and replaced the outside box. Excellent response.

1

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XfinityJohnG

Official Employee

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1.8K Messages

Excellent, I am very glad to hear that @jimcrissmanfl. If you ever have any other questions or concerns make sure to reach out to us here. I do hope you have a wonderful Thanksgiving.

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2 years ago

0

Customer Service

jimcrissmanfl

Damaged exterior equipment

XfinityJoshuaG

jimcrissmanfl

XfinityJohnG

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