1 Message

Fri, Jul 30, 2021 3:28 AM

Damaged Comcast equipment box located near drive way

A delivery contractor hit the green equipment box near my drive way.  The green box is damaged and the one black wire is broken. Tried to call comcast and xfinityassistant but no human response.  Would like to know how to report and get the issue fixed.


Official Employee


430 Messages

2 m ago

Thanks so much for taking the time to reach out to us and let us know that the cable box has been damaged. I am so very sorry to hear that you have had an issue reaching someone to get this repaired. I would love to assist you and get one of our fantastic local team members out to get it fixed. Can you please reach out through private message with your first and last name, name on the account if different and the service address? 

To send us a private message:
1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/33K74s5
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

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