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user_i2byu0
1st Topic

Visitor

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2 Messages

Monday, July 13th, 2026 7:00 PM

Damaged cable

Very frustrating that we cannot reach a live person. Our power was out last night and once returned xfinity reports outage issues and are working on the issue. My issue is that the xfinity cable was severed in two during this process thus any issues resolved at a central level will not help my issue of a severed xfinity cable. I tried through the website and via phone and can never get a live person. Anyone have any thoughts on speaking to someone about a severed cable (2 pieces on the ground) in getti8ng this repaired?

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Updated 

6 hours ago

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XfinityAbel

Official Employee

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400 Messages

7 hours ago

Thanks for taking time to post on our Xfinity Community Forums page, @user_i2byu0. I'd like to do everything I can to ensure your line is fixed as soon as possible. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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