marshmell0's profile

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Thu, Nov 19, 2020 8:00 AM

Damaged Cable

Hello Xfinity. Thanks for making me come to the Community Forum page because apparently, I have no way of getting in contact with a rep through chat on Ask Xfinity. Anyway, last week a third party contractor came out to my house to bury the orange cable line in the ground. With pure laziness, they damaged the line causing my internet to drop connection and have high packet loss. Can someone please contact me so we can set up an appointment for a tech to come out to fix this issue? Again, thanks for making me post on the Community Forum, fix the Ask Xfinity link so I chat with an agent not from the forum. 



Official Employee


2.9K Messages

6 m ago

Greetings, @marshmell0! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your line was damaged. We would certainly like to make sure this is getting resolved for you and get your services back up and running. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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