Damaged cable box at street.

@user_890c77 I apologize for the delay in getting this resolved for you. May I please ask that you send us a direct message with your full name and the service address to get started? Please include any tickets you have available. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_890c77 Thank you again for reaching out to us here on our Xfinity Forums. I know it took a little longer than we anticipated, but I'm so happy that you were able to report back that the pedestal was reset and closed. I hope you have a fantastic week!