Visitor
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1 Message
Damaged box outside
There is a Xfinity box outside my and my neighbor’s condos that is totally dismantled and exposed to the elements. My signal has been poor ever since it was left this way. There is construction on the main entrance to the neighborhood but it is still accessible by the side road.
EG
Expert
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118K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.4K Messages
4 hours ago
@user_1j2qwz Our team can get a ticket in place to get that pedestal cover issue corrected. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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