damaged box [Edited]

user_js74n3 Hello there, and welcome to Xfinity Forums! I'd be delighted to assist you in getting a ticket issued to get the repairs completed. Thank you for bringing this to our attention. Since I'll need to gather some account details, please send us a Direct Message with your name and service address. 

 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514