Visitor
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2 Messages
Damage
I’m putting this in writing despite having called and spoke to representatives three times, 12/19/25, 1/9/25, and today 1/12/25 concerning the damage your technician did to our home. Your technician surged our power while on the pole and cause our furnace to need a $600 repair and ruined my refrigerator causing us to need to buy a new one for $2,100 totaling $2,700 in damages. I still have no resolution from your company. I will be taking this complaint to small claims if not resolved today.
Davids12
Visitor
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2 Messages
7 hours ago
Oops correction dates 1/9/26 and 1/12/26
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XfinityBradM
Official Employee
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1.1K Messages
7 hours ago
@Davids12 We understand the severity of the situation and would be more than happy to assist with getting you some resolution. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
(edited)
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