Thanks for posting on our Community Forums for assistance, user_0r1j80. We're sorry to hear about the issue with your water line. This is certainly not the experience we want you to have. We're here to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinityDilary
Official Employee
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2.9K Messages
1 month ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
•
114.9K Messages
1 month ago
The concern is not "Home Security Devices And Equipment / Rules And Automations" help related........... Topic moved here to the proper help section.
(edited)
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