Visitor
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1 Message
Damage to yard after buried cable
Xfinity finally came to bury their cable that has been sitting above ground in my yard for years. The machine that was used to bury the cable damaged my sprinkler system to where water gushes out my yard. I have an ECM ticket and over 7 days later, no contact or response from Xfinity on getting any repair to the damage done.
Accepted Solution
XfinitySara
Official Employee
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1.7K Messages
2 years ago
Hello, @Atrusag! Thank you for bringing this damage concern to the community for assistance. That is definitely something we want to work on resolving as quickly as we can, and I am more than happy to help! We've received your Direct Message, too. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a head's up for future reference, and I look forward to assisting you further via Direct Message momentarily!
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