1 Message
Damage to waterline
Good Morning,
I had to have my waterline repaired in my yard. The plumber that performed the repair identified that the grounding rod of Comcast's telecom cabinet was the cause of the leak. When it was being installed it struck my waterline, damaging it. I am wanting to be compensated for the cost of the repairs.
Thank you for your attention to this matter.
XfinityKei
Official Employee
•
1.4K Messages
1 year ago
@user_7bottf Thanks for bringing this matter to our attention. I know those repairs can be costly. I am happy to help you with submitting a claim for the damage. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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