Visitor
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3 Messages
Damage to the NICs while connected to the Xfinity gateway.
I have experienced damage to the NICs on both of my computers at the same time while connected to the Xfinity gateway. Who would I contact about this?
Visitor
•
3 Messages
I have experienced damage to the NICs on both of my computers at the same time while connected to the Xfinity gateway. Who would I contact about this?
XfinityDena
Official Employee
•
3.5K Messages
2 days ago
Thank you for reaching out @user_fds4i3 Normally a modem does not directly damage a computer's Network Interface Card, rather issues may arise from a faulty cable, an improper connection, or a power surge that affects the modem and, by extension, the NIC it's connected to. Have you taken the computers to get diagnosed?
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