Visitor
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1 Message
Damage to sprinkler system pipe
I got my Xfinity internet service earlier this year. apparently, during the cable burial process, the sprinkler system piping was broken and now it doesn't work. I want to file a claim reporting that damage but neither the phone or chat agents are connecting me to a live person. How can I make a report to get the damage fixed?
XfinityDena
Official Employee
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3.2K Messages
3 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you the issue from your cable being buried. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_8cec2c
Visitor
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1 Message
3 years ago
Comcast contractor destroyed my sprinkler system the value box is gone
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