Visitor
•
3 Messages
Damage to property
I am trying to speak to someone regarding damage to my moms property. She is not an Xfinity customer. Xfinity did work in front of her property and broke out the sidewalk along with the bricks on her property. The bricks were thrown up on her plants and new landscaping. We would like to get this damage repaired. Please advise.
XfinityThomasB
Official Employee
•
2.4K Messages
25 days ago
Thank you very much user_71ij1f! Appreciate you making the post. We are excited to help get this situation investigated. The core reason we needed for you to make the dedicated public post was to open up the direct messaging feature for the forums. That does not activate until you have your first public post. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
0
0
XfinityJustinC
Official Employee
•
1.8K Messages
25 days ago
@user_71ij1f thank you for sending the direct message, I was able to locate that and will follow up with you there to get the damage claim ticket submitted.
0
0
XfinityJustinC
Official Employee
•
1.8K Messages
25 days ago
@user_71ij1f I really appreciate your time working with me so far, and with getting the damage claim ticket opened for you, I'll make sure to follow along and check in with you on the direct message throughout the remaining process. If you need anything before I check back in with you please follow up at your convenience.
0
0