U

Visitor

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1 Message

Friday, May 5th, 2023 2:11 PM

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Damage to property after neighbor had cable buried

My neighbors had their internet cable buried and the digging damaged a stone wall in my yard. How do I proceed with making a claim?

Official Employee

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974 Messages

2 years ago

Hi there, @user_50c2c4, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you experienced some property damage after a cable was buried. We can certainly assist you with that request. To get started, please send us a direct message with your full name and address. 

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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