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user_g9qs7z
1st Topic

Visitor

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5 Messages

Friday, April 24th, 2026 8:56 PM

Damage to Personal Property

We created a claim and haven’t heard anything back about a line going through our sewer line.  

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Updated 

3 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

4 hours ago

Hi there @user_g9qs7z. Our team can check for an update on your claim. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

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user_g9qs7z

Visitor

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5 Messages

@XfinityRaf​ I have done this multiple times and get the same answer.  We are looking into it.   I need a resolution it’s been over 45 days

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4 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

We are unable to assist if we cannot look at the claim. If you wish to move forward, please follow the instructions I sent before. If not, please let us know, and we can close this request. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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user_g9qs7z

Visitor

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5 Messages

I did those steps and still waiting on a response. (Edited: Personal information)

(edited)

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3 hours ago

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XfinitySeth

Official Employee

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1.1K Messages

Thanks for the info! We haven't received any messages on our end yet. Please review the steps outlined for sending our support team a message, and we'll reply as soon as we receive it.

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3 hours ago

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user_g9qs7z

Visitor

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5 Messages

Have someone call me.  (Edited: Personal information)

(edited)

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3 hours ago

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