Visitor
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1 Message
Damage to Outside Utility box
Came home to cable box hanging off the house with potential wires missing inside. Unsure what is supposed to be in there and if it was stolen. Please advise as to next steps. Can xfinity help me? Do I need to call the police?
XfinityJon
Official Employee
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1.4K Messages
3 hours ago
Good afternoon user_lipzev. We do appreciate you bringing this to our attention. I will be more than happy to assist you further. Is your service currently impacted? I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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