New Poster
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12 Messages
Damage to new sod
The HOA made us get new sod due on the left side of our house due to some areas dying. While the company was de-thatching the lawn to plant new sod they cut the wire by accident. I requested that Xfinity do not bury the wire until the sod has fully rooted after two weeks. They buried it anyway. The two technicians they sent out to bury the line made a mess out of the area. I saw some pieces completely flipped over so it's guaranteed to die in areas now since the the roots were not lying flat on the soil. What can I do about this?
XfinityKei
Official Employee
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1.6K Messages
2 days ago
@nolesjs17 I’m sorry to hear of the damage to your sod. Our team can help!
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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