New Poster
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2 Messages
Damage to my property from Comcast cables
I live in Chicago, and the Comcast cables for my property and the next door property go over my garage. All of the cables are laying on my shingles or slapping against the side ot the roof. When it's windy, the shingles move underneath the cables. I haven't lost any shingles yet, but it's only time till that happens.
I need this addressed. Everytime I see an XFinity truck nearby or in the alley I ask them to address it, and they say they'll "put in a ticket".
How do I get this adressed??
Responses
ComcastMichele
Official Employee
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341 Messages
2 m ago
@nkc123 Thanks so much for taking the time to reach out to us regarding the low-hanging lines and that they are touching your roof. We most certainly want to ensure that we get this addressed and you have come to the right place for us to assist. Can you please reach out through private message (find out how to do so with this link https://comca.st/2PWdErP) with your first and last name, name on the account if different and service address?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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nkc123
New Poster
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2 Messages
1 m ago
I can't figure out how to send a PM. The link you included is a 404 error code.
Why does Comcast make this so difficult?
Who should I contact, and how?
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