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nkc123
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Wednesday, March 10th, 2021 7:00 PM

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Damage to my property from Comcast cables

I live in Chicago, and the Comcast cables for my property and the next door property go over my garage. All of the cables are laying on my shingles or slapping against the side ot the roof. When it's windy, the shingles move underneath the cables. I haven't lost any shingles yet, but it's only time till that happens.

 

I need this addressed. Everytime I see an XFinity truck nearby or in the alley I ask them to address it, and they say they'll "put in a ticket". 

 

How do I get this adressed??

 

 

Question

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Updated 

4 years ago

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CCMichelle

Problem Solver

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788 Messages

4 years ago

@nkc123 Thanks so much for taking the time to reach out to us regarding the low-hanging lines and that they are touching your roof. We most certainly want to ensure that we get this addressed and you have come to the right place for us to assist. Can you please reach out through private message (find out how to do so with this link https://comca.st/2PWdErP) with your first and last name, name on the account if different and service address? 

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nkc123

New Poster

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3 Messages

4 years ago

I can't figure out how to send a PM. The link you included is a 404 error code. 

Why does Comcast make this so difficult?

Who should I contact, and how? 

1

XfinityGabriel

Official Employee

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2.4K Messages

Oh no! My sincere apologies for the inconvenience. This is definitely not the way we want you to feel. As a paying customer myself, I can relate as I sometimes feel this way when trying to get help on social media. I can certainly help turn that around. To send us a private message, simply click on the chat icon located in the top right corner of our forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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