Visitor
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1 Message
Damage to lawn from digging
Comcast was digging at my house last week at [Removed: Address] I think the crew is done, but not sure as there are still markings in street. There is a patch of grass missing on the right side of my house (when facing the house) that needs to b le repaired. Please advise?
XfinityEva
Official Employee
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2.6K Messages
9 hours ago
Hello @user_7qfod8 I am so sorry to hear that this has happened and we can help. May I please ask that your send us a direct message with your full name and service address to get started?
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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