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Thursday, November 7th, 2024 10:37 PM

Damage to Lawn and Lack of Communication

I am writing to express my strong dissatisfaction with the recent work done on our property (outside Elan Community) in Kent , WA by your team. I am very disappointed that you did not inform us prior to digging through our lawn and causing significant damage.

Also they had promised to fully restore our lawn after completing the necessary work. However, instead of restoring the lawn, your team has left our previously well-maintained landscaping in ruins. They have poured gravel all over the area, destroying the grass and overall aesthetic. 

This is completely unacceptable. We expect you to rectify this situation as soon as possible by fully repairing the lawn to its original condition. This includes removing the gravel, restoring the soil, and re-sodding the entire affected area. 

I would appreciate a prompt response outlining your plan to make this right.  Expecting better communication and follow-through from your company going forward.

 I look forward to hearing from you.

It's been three month now and no response yet. 

 

Official Employee

 • 

1.5K Messages

1 day ago

 

user_nukyhf This is not at all the experience we want any customer to have and I would be happy to help get a claim started for this damage. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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