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Thursday, November 7th, 2024 10:37 PM

Damage to Lawn and Lack of Communication

I am writing to express my strong dissatisfaction with the recent work done on our property (outside Elan Community) in Kent , WA by your team. I am very disappointed that you did not inform us prior to digging through our lawn and causing significant damage.

Also they had promised to fully restore our lawn after completing the necessary work. However, instead of restoring the lawn, your team has left our previously well-maintained landscaping in ruins. They have poured gravel all over the area, destroying the grass and overall aesthetic. 

This is completely unacceptable. We expect you to rectify this situation as soon as possible by fully repairing the lawn to its original condition. This includes removing the gravel, restoring the soil, and re-sodding the entire affected area. 

I would appreciate a prompt response outlining your plan to make this right.  Expecting better communication and follow-through from your company going forward.

 I look forward to hearing from you.

It's been three month now and no response yet. 

 

Official Employee

 • 

1.6K Messages

15 days ago

 

user_nukyhf This is not at all the experience we want any customer to have and I would be happy to help get a claim started for this damage. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

1 Message

7 days ago

I had the same experience. I am in a New Subdivision and Xfinity has ruined my new landscaping and has not sent anyone back to make repairs to the damage they have caused.  Have you heard back yet?

Official Employee

 • 

1.5K Messages

Hi there @user_odmjlp. I am sorry to hear that your landscape was damaged by our local team. You are in the right place and we are happy to take a look at this for you and investigate this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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