Visitor
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1 Message
Damage to front yard
Xfinity drilled a hole in our drainage system when installing our neighbor's internet service. We now have a sinkhole in our front yard, extensive damage all along the front yard, and more. Our neighbor also has extensive damage and a flooded basement. We have contacted you multiple times, and still no one has come out to remedy your major mistake.
XfinitySean
Official Employee
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573 Messages
7 hours ago
Hi user_bu0oy0, we appreciate you bringing this to our attention here on the community forums. I'm truly sorry you and your neighbors homes were damaged. Our team can absolutely look to see if a claim has been submitted, or help get the ball rolling to have one sent upwards. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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