Visitor
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1 Message
Damage to exterior equipment
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced.
address: [Edited: "Personal Information"]
Visitor
•
1 Message
The box for my Xfinity connection appears to have been struck by a vehicle and is displaced.
address: [Edited: "Personal Information"]
XfinityRichard
Official Employee
•
3.3K Messages
1 hour ago
Hi there, @user_n7j5sl 💙 Oh no, I’m so sorry that happened! I can definitely imagine how concerning it must be to see that equipment damaged like that. We’ll make sure this gets taken care of as quickly as possible. When you have a moment, please send me a DM with your full first and last name along with your full service address, and I’ll get the right team engaged to repair or replace that outside equipment for you. We’ve got your back on this!
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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