Damage pedestal box/water inside box

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Thank you @EG For bringing more visibility to this post! 

@user_23e4w3 Thank you for taking the time to reach out to us about this concern. This is something we want to make sure we schedule an appointment for especially since your services are being affected and there is no interruption going on. 

In the meantime we do recommend using the Xfinity WiFi Hotspots to stay connected while you await your service appointment. 

Please send us a direct message with your full name and service address to get started. 

1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon. 
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  An "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

YW @XfinityEva !