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user_5pm58e
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1 Message

02/19/2024 1:24 PM

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Damage in my yard

My yard is sinking where the xfinity box is located I my yard. Who can I contact to get this issue resolved? 

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Updated 

2 years ago

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XfinityTommy

Official Employee

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3.1K Messages

3 years ago

Hello user_5pm58e

Let's get someone to look at this asap! Our field team is amazing. Our field team might need to loop in some other local agencies, we will see exactly what is happening. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_zgngn8

1 Message

2 years ago

Xfinity let me know they were working on the line today. When I arrived home today, I see they pulled into my yard to work on the line and put damage in my yard. Want it fixed!!

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XfinityVictor

Official Employee

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2.5K Messages

 

user_zgngn8 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 years ago

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