Visitor
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1 Message
Damage from installation
Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.
Visitor
•
1 Message
Your technician broke a pipe cause leakage throughout our apartment and our kitchen ceiling collapsing.
XfinityGabriel
Official Employee
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3.1K Messages
2 hours ago
@user_zox37p,
Hi! Thanks for reaching out. I can understand how serious and distressing this situation is. Thank you for bringing it to our attention. What you’re describing, water leakage and damage to your apartment and ceiling, is extremely concerning, and your safety is the top priority. This definitely needs to be escalated immediately for review and follow‑up. You've come to the right place. We are a team of experts who specialize in resolving damage concerns such as this over social media. We can help. Please do the following if you haven’t already:
To make sure this is addressed properly, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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