Visitor
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1 Message
Damage from buried cable
I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.
Visitor
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1 Message
I recently had an Internet line buried and now there is a constant wet spot in my yard right in the path of where the line was buried.
XfinityJohnG
Official Employee
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2.6K Messages
4 hours ago
Thank you for reaching out here. I will be happy to escalate any issue with your property after that line was buried. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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