Visitor
•
2 Messages
Damage done to yard and property caused by Xfinity
My yard and property was damaged when Xfinity/Comcast installed lines. I am not a customer of Xfinity. I have a brand new home and spent thousands on my yard. I have done the text chat endless times and talked on the phone countless times. I have had my ticket escalated several times. I have been promised someone would reach out to schedule a visit to look at the damage several times and never hear back. I keep being told different things. I need someone to actually resolve my issue. I highly recommend staying far away from xfinity or comcast. They are dishonest and have the worst customer service in existence.
XfinityAngie
Official Employee
•
2.1K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
ThomasMS
Visitor
•
2 Messages
3 hours ago
I have contacted support endless times, both on phone and via chat. They just bounce me around to different departments and never resolve anything. In fact, I have been going in circles with them for the last hour as I am in a chat currently. They keep saying the "backend" team is trying to reach out to me, but I do not get any of the calls. They then say they can't since the address is an old address. My damage Ticket is [Edit: Personal Identifiable Information]. I am keeping record of all the time and endless chat messages and phone calls I have made with no resolution. I also have photos of damage.
(edited)
1
0