Damage done to pool line when cable was buried

A few weeks ago an Xfinity contractor was here to bury a cable. Two days ago, we opened our in ground pool. The pool won’t hold water. The only place there is any dampness in the yard , is right where the cable was buried.

My pool contractor will be here tomorrow to do pressure checks and assess damage.

How do I proceed so that Xfinity covers the repairs.

thank you,

[Edited: PII]

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XfinityMarcus

Official Employee

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1.5K Messages

1 day ago

user_1a873d thank you for using the Xfinity Community Forums page to reach out today. I understand that you want to ensure any damage to your pool is covered after a recent bury appointment. Can you please send me a direct message with your full name and complete service address to get started addressing this concern?

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user_1a873d

Visitor

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2 Messages

1 day ago

Can you please respond to [Edited: "Personal Information"]

(edited)

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XfinityMarcus

Official Employee

•

1.5K Messages

user_1a873d we would need you to get that direct message over to us in order to get in touch with you.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

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1 day ago

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user_1a873d

Damage done to pool line when cable was buried

XfinityMarcus

user_1a873d

XfinityMarcus

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