Visitor
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3 Messages
Damage Complaint
Had a lightning strike nearby. Damaged my tv and other devices that were hard wired. Nothing to do with power since the lights didnt flicker nor was anything tripped. Took a look at the outside lines and nothing was grounded at all. Have pictures. Filed a damage claim months ago. Was jerked around and lied to that someone was working on my claim. It was closed today with no phone calls/emails from anybody from Xfinity. I guess I have to go to court now and post my pictures all over the internet to get a real resolution on this.
EG
Expert
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118.3K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.3K Messages
5 days ago
Hello, @user_bxf2da thank you for reaching out over Xfinity Forums. I definitely understand the frustration with the ticket getting closed and never hearing from the damage claim team. I'm glad our wonderful Forum expert @EG was able to bring your post to my attention. Our team does partner with local technician leadership teams, and would like to investigate the damage claim further and help.
I'll need to gather some information that we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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XfinityJustinC
Official Employee
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2.3K Messages
5 days ago
@user_bxf2da I appreciate you sending the direct message, and was able to locate that and will follow up with you there to continue with the damage claim investigation.
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user_bxf2da
Visitor
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3 Messages
10 hours ago
Been ghosted again by Xfinity.
If you fail to pay your bill on time - they will contact you on repeat hourly via calls/email/text.
But if their negligence causes you an issue that costs you thousands of dollars they will ghost.
They will close your damage report and say they couldn't reach you. When in 2 months, I have zero history of a missed call/email/text from them. But they certainly could get ahold of me when my Xfinity bill was due.
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user_bxf2da
Visitor
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3 Messages
10 hours ago
The lines were not grounded and I had a nearby lightning strike take out thousand of dollars in equipment. Xfinity ghosted me and treated me like I didn't even exist.
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