Visitor
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1 Message
Damage complaint
Hello, Claim Number ECM0017957337 This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my exterior siding in the area where the technicians were working. This damage did not exist prior to the service appointment and no other contractors have accessed my property. I reported this issue promptly and have made multiple attempts to resolve it over the past month. To date, I have received no formal resolution. A technician has verbally denied responsibility, but no inspection, documentation, or alternative explanation has been provided. To resolve this matter efficiently and without further escalation, I am requesting a one-time billing credit of $212 to cover my current balance so this claim may be closed. I am not seeking repairs or additional compensation—only a reasonable credit due to the damage and lack of response. Please note that I am formally disputing all current charges associated with this account until this issue is resolved and am requesting confirmation of a temporary billing hold. If this matter is not resolved within five (5) business days, I will proceed with filing formal complaints with the FCC and BBB and will pursue all available consumer remedies. I would prefer to resolve this directly with Comcast and avoid further escalation. I look forward to your prompt response. Sincerely, Jennifer
Account Holder
XfinityNatalie
Official Employee
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500 Messages
3 hours ago
Greetings, user_et7x3k! We appreciate you reaching out this week regarding your compensation request regarding your recent damage claim concerns. Rest assured, our Digital Care team can take a closer look into this for you. As a fellow homeowner, I know how important it is to have full clarity and a confident resolution.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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