Damage Compaint

Last month one of your equipments in the area had damage which resulted in no service till the next day. Because of this equipement failing. In my house the modem stopped working and also damaged many items in my house that were connected via ethernet cable. A case was opened on September 11th which and was closed as of today 10/5 with no resolution. Nobody has come out from your Damage claims although you had scheduled someone. No one has called with any type of updates. Just got off the phone with your customer service only to be told yet again that I have to wait 24-48 hours to be contacted by Tech ops once again.