Visitor
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1 Message
Damage Claim
A guy came to set up my internet at my newly built home in Crosby, TX on August 8th. He drilled a hole in my wall without my permission and left the exterior of the hole completely uncovered leaving access for anything outside to get in, it also rained 3 times since then. Another technician came out today to fill the hole with silicone and he did the best he could but it’s still overall a poorly done job. How are we going to fix this?
XfinityAngie
Official Employee
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2.9K Messages
4 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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