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user_w7in93
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Saturday, July 11th, 2026 12:02 AM

Damage claim

Hello. Our Xfinity modem was damaged during the recent storm and was replaced by Xfinity. At the same time, our PlayStation 5 stopped working completely and won’t power on. We’d like to file a property damage claim to investigate whether the power surge came through the Xfinity equipment and caused the damage to our PS5. Could you please help us start the claims process?

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2 hours ago

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XfinityAmandaB

Official Employee

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3.3K Messages

2 hours ago

 

user_w7in93 Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

 

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