Damage Claim

Your technicians destroyed my yard I’ve gone through a lengthy process of filing a damage claim. You people did not follow up, despite numerous promises that you would, and then out of the blue you close my damage claim. You have the worst customer service that ever existed on this planet. I would call, but I’m assuming on purpose you make it impossible to get a hold of a live person. Your service is really gone down and you people kindly [Edited: "Language"].

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XfinityLinda

Official Employee

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2.5K Messages

1 hour ago

Thanks for posting again in regard to your damage claim. If you go into your Direct Messages, you can see our updates, @user_f504x3. We can continue to assist there to discuss the closed ticket. Our teammate has posted images of the completed work, which is why the ticket was closed.

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user_f504x3

Visitor

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5 Messages

@XfinityLinda

You are incorrect. There are no pictures because nobody fixed anything. Nobody has contacted me and nobody has done anything you are lying.

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1 hour ago

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XfinityLinda

Official Employee

•

2.5K Messages

@user_f504x3 If you log into your account first, you're able to view your chat history with us here.

To Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the previous message to view the thread.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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55 minutes ago

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user_f504x3

Visitor

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5 Messages

What do you do post bogus replies on here to make people think you actually responded to their complaints? there’s nothing in my chat history

you guys have not responded, you did not fix the issue, your technicians destroyed my yard without as much as a phone call to me to let me know you were coming to make matters worse. It wasn’t even for my house

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43 minutes ago

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XfinityLinda

Official Employee

•

2.5K Messages

@user_f504x3 Please send us a Direct Message with your full name and complete service address, so we may assist.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 minutes ago

0

Customer Service

user_f504x3

Damage Claim

XfinityLinda

user_f504x3

XfinityLinda

user_f504x3

XfinityLinda

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