@user_2iklks Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to help you with getting the correct ticket opened. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
XfinityBillie
Official Employee
•
4K Messages
9 hours ago
@user_2iklks Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to help you with getting the correct ticket opened. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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